Terms of Service

§ 1 Scope and formation of the contract

These terms apply to contracts between TOO Steyer Engineering, Taraz, Republic of Kazakhstan, and its clients for services under the Steyer Studio brand. They cover web design, the development of websites and web applications, and hosting and service. They are written for businesses. Private projects are agreed case by case. Mandatory consumer rights are not affected.

A contract is formed when we accept an order in writing, including by email, or when we start the work after the client has asked us to start. The website describes the services. Sending the enquiry form does not accept an offer, and it does not by itself create a contract. The price estimated by the form is a guide. The written offer is binding.

The individual contract and the written offer prevail over these terms. These terms fill what the individual contract leaves open.

The languages of these terms are German, English, and Russian. If a wording differs, the language of the individual contract prevails. If the contract names no language, the German text prevails.

Status: 6 October 2026.

§ 2 Services

The service is the one named in the order. A website includes individual design and development with React, Next.js, or Vite, a back end for editing texts, images, and pages, up to four languages, the groundwork for SEO and GEO (sitemap, hreflang, structured data, llms.txt), an enquiry or contact form with email notification, the transfer of existing content, and redirects from old addresses.

Further features are modules that the offer lists one by one, such as online booking, online payment, a customer or member area, vouchers, news and newsletter, links to other systems, AI features, and extra languages. CRM, ERP, apps, and integrations with their own logic are quoted individually.

We do not take over, maintain, or optimise existing WordPress or site-builder sites, not even for SEO and GEO. We rebuild such sites. We do not offer SEO and GEO as a separate job for sites built by others.

We owe the agreed work. We do not owe particular search rankings, mentions in AI answers, visitor numbers, or a commercial result. TOO Steyer Engineering is certified to ISO 9001:2015. The certificate covers engineering services; web projects follow the same processes but are not part of the certified scope.

We may use subcontractors. We remain responsible toward the client for their work.

§ 3 Process, client duties, and acceptance

A project runs in four steps: draft, clickable prototype of all pages, build, and launch. Five revision rounds are included: two at the draft stage (page structure, style, home page), two at the prototype stage (content, texts, images, flows), and one after the build for small corrections before launch. A round is one collected list of changes. Further rounds are charged at the hourly rate. Errors we caused are always fixed free of charge.

The client supplies texts, images, logos, and the access we need, for example to the domain and DNS, in time for the agreed date. If the work waits for the client, the dates move by the waiting time. Extra cost caused by late cooperation is not ours, unless we caused the delay.

The client is responsible for holding the rights to the content the client gives us, and for having a legal basis to hand us personal data. The client is responsible for the content of the client's website.

Duties, dates, and results are fixed in writing before the start. A change of scope applies when both sides confirm it in writing, including by email. Price and dates are adjusted with that confirmation.

A result, such as the draft, the prototype, or the finished website, is accepted when the client approves it, or when ten business days pass after handover without a written list of concrete defects and the client uses the result. If the website goes live at the client's request, it counts as accepted. Defects that do not stop use do not block acceptance. We correct them within a reasonable time. Hidden defects are notified when the client knows them.

§ 4 Prices and payment

All prices are net prices in euros. Taxes are added where they apply and are shown on the invoice.

The price in the offer stands as long as the scope stays the same. If the scope turns out smaller, we credit the difference and the client pays less. More scope is charged only after written confirmation under § 3.

The project price is due in three parts: 40% on order, 40% after the prototype is approved, and 20% at launch.

Companies can pay in instalments: 40% on order and the remaining 60% in 12 monthly instalments from launch. A surcharge of 5% applies to the instalment amount. The monthly instalment is rounded up to whole euros and collected by SEPA direct debit or card. If two instalments are unpaid, we may pause the website until they are paid.

Work outside the offer and outside the service plan is charged by time: 45 euros per hour for content and design, 75 euros per hour for development and architecture, billed in 15-minute steps. Domain and email mailboxes are not included. We charge them at the provider's price, or the client keeps their own.

Invoices are due within the agreed period, otherwise within 14 calendar days of the invoice date. If payment is late, we may pause the work until the overdue amount is paid. Interest on late payment follows the law that applies. Pausing the work moves the dates by the length of the pause.

§ 5 Hosting and service

Hosting costs 65 euros per month. It includes hosting with a database, protection through Cloudflare, SSL, security updates, backups, and uptime monitoring. Changes and new features are charged at the hourly rate. We reply within five business days.

The service plan costs 150 euros per month. It includes hosting, small changes of up to 60 minutes per month, and ongoing SEO and GEO work with a monthly report on rankings and AI mentions. Unused minutes lapse at the end of the month. We reply within two business days.

The first 12 months of hosting are included in the project price. The service plan is free for the first three months after launch. After that the client chooses hosting or the service plan.

Hosting and service run monthly and can be cancelled with one month's notice to the end of a month, at the earliest to the end of the 12 included months. When they end, we hand over the code and data of the website on request, so that the client can run it elsewhere, provided all invoices are paid.

We keep the website available with the care of a specialist firm. We promise a particular availability only if the individual contract states one. Outages at hosting, network, or payment providers that we did not cause are outside our control.

§ 6 Liability

We perform the work with the care of a specialist firm. For slight negligence, liability is limited to the foreseeable damage typical of this kind of contract, and to the fee of the order concerned, where mandatory law allows that limit.

We are not liable for lost profit, lost revenue, or other consequential loss, where mandatory law allows that exclusion. The limits do not apply to intent, to gross negligence, to injury to life, body, or health, or where the law forbids a limit.

Dates move, and liability is limited to what we are answerable for, in cases of force majeure, of a change the client requests, of missing cooperation, and of a failure by a third party we did not choose.

Visible defects are notified in writing without undue delay. The time limit for a claim follows the individual contract and the mandatory law. A claim is not lost merely because fourteen days have passed.

The text of the website is not a promise of particular rankings, visitor numbers, or revenue.

§ 7 Rights of use and software

Tools, libraries, components, and methods that existed before the order stay with us or with the person who holds the rights. The client receives the right to use them as far as the client's website needs that use.

For the design and code of the website, the client receives the right of use required for the agreed purpose once the project price is paid in full. With instalments, the right passes after the last instalment. Until then the client may use the website as agreed. A wider transfer of the rights, or delivery of source code, is what the individual contract states.

Texts, images, logos, and data the client provides stay with the client. We use them only for the order.

Third-party components, including fonts, stock images, and payment functions, stay under the licence of that third party. We do not pass on a wider right than that licence gives.

We may show the finished website with its name and a screenshot as a reference, unless the client objects in writing.

§ 8 Confidentiality and data in the project

Each side keeps non-public information of the other side confidential during the contract and after it ends, for as long as the information is not public, not already known, and not lawfully received from someone else.

Disclosure is allowed to staff and to subcontractors who need the information for the work and who are bound to confidentiality, and where the law requires disclosure.

Personal data in the project are handled as described in the privacy policy. If we operate or maintain a website in which the client processes personal data, such as bookings, orders, or members, we conclude a processing agreement where the law requires one. The client remains responsible for the lawfulness of that data and for the privacy policy of the client's website.

§ 9 Law and courts

These terms and the contract are governed by the law of the Republic of Kazakhstan. The courts in Taraz have jurisdiction. Mandatory rules at the place of a service remain in force where they cannot be waived.

The parties will try to settle a dispute by a written notice and a reply before filing a claim. That attempt does not block a deadline or an injunction.

§ 10 Final provisions

If a clause is invalid, the remaining clauses stay in effect. The invalid clause is replaced by a valid one that comes as close as possible to the economic purpose.

These terms are the general basis. They do not replace the individual contract. Changes and side agreements are effective when they are in writing, including by email.

A right is not waived because we do not exercise it at once.